Havoline Xpress Lube

Opinions

• whitney travis

  Jun, 10 2018
  ★ ☆ ☆ ☆ ☆
  So we had been going here for years. Had some minor problems in the past but generally liked it here. My husband took our 07 Toyota Camry in for its oil change. Never had any problems with our car before. Best car I had ever had.
  Well apparently they forgot to put the plug back in to stop the oil from leaking out. So for 2 weeks oil had been leaking out of the car. No lights came on to warn us. No signs anything was wrong. The other night the oil light came on as my husband was almost to work. He thought "I'm almost to work then I'll check and see what's up." Before he made it the engine seized up and the car completely shut down. That's when he realized their was no oil in the car or plug.
  Someone from havoline came out the next day. Admitted it was their fault and that the engine was shot. They towed it to havoline where their insurance got involved. They had told us they would replace the engine. Insurance though claimed that because my husband drove 6/10s of a mile he was 20% at fault. And they would only cover 80%. We shouldn't have to pay anything for something that havoline did. To top it off our car was almost paid off. Will never be back. And will warn others not to go as well.

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